Domestic electrical specialist
Reliable, trusted and professional electrical services
Established since 2005
Services
About We're electric
Locally based in Chester, we operate throughout Chester and surrounding areas of Cheshire, North Wales, Wirral and North Shropshire
We are fully compliant with "Part P" of the building regulations and members of the NICEIC Domestic Installer scheme
We always supply genuine products from well known leading brands
Full liability insurance
Professional, trustworthy and excellent customer service with 100% customer satisfaction
All work carried out comes with a 12 month warranty on workmanship
Installations, repair and alterations everywhere in your home, inside and outside
High quality work at reasonable rates
No hidden fees
Flexible charging either itemised price including materials, or hourly or daily rate plus materials, just get in touch with us for a quotation
Call us on either 07483 593408, or email were-electric@outlook.com to request a free, no-obligation quote or to discuss your requirements
We look forward from hearing from you!
Haydn Roberts
We're Electric
Haydn Roberts T/A We're Electric
Terms & Conditions
Invoices will typically be emailed once work is completed and payment requested to be paid within 14-Days or within 30-days if arranged.
For large projects or jobs taking longer than 1-month, a payment may be requested to cover materials.
We accept the following payments:-
Direct bank transfer
Debit/Credit cards
Payment links
Cash
General terms
- Any necessary parts, consumables and parking costs incurred will be added to the invoice.
- All waste to be the responsibility of the homeowner, unless otherwise requested.
Complaints Policy
COMPLAINTS POLICY
The business always endeavours to provide the best service. However, on rare occasions, there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint, the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to:
Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.
https://niceic.com/about-us/complaints/complaints-resolution-process/
Contact
- Chester, England, United Kingdom
- +44-07843-593408
- were-electric@outook.com
- 7AM - 7PM
Cheshire, North Wales, Wirral & North Shropshire Haydn Roberts T/A We're Electric 2 Ashley Gardens, Clutton, Chester, CH3 9SE